FAQ | Goany Car Rental Hida-Takayama

Frequently Asked Questions (FAQ)

📋 Reservations

Q. How do I make a reservation?

A. Fill out our online reservation form on this website. After submitting, you will receive a payment link by email within a few minutes.

Q. How far in advance can I book?

A. You can book until 11:59 PM on the day before your pickup date. We recommend booking early during peak seasons.

Q. Can I cancel my reservation?

A. Yes. Cancellation policy: 3+ days before pickup: free cancellation. 2 days to day before: 50% fee. Day of pickup: 100% fee (no refund).

💳 Payment

Q. What payment methods are accepted?

A. We accept credit cards only (Visa, Mastercard, American Express, JCB) via Stripe. Payment is made in full at the time of booking. Cash and on-site payment are not available.

Q. Will I receive a receipt?

A. Yes. A receipt will be sent automatically from Stripe to your email address after payment.

🔑 Key Pickup & Return

Q. How do I pick up the car key?

A. After payment, you will receive a confirmation email with the keybox location, access code, and a map. On the day of rental, enter the code to open the keybox and take the car key. No staff needed — available 24/7.

Q. How do I return the car?

A. Return the car to the same parking spot and place the key back in the keybox. A return confirmation email will be sent automatically.

Q. What is the return time?

A. The return deadline is the same time as your pickup time on the final day. If you need an extension, please contact us in advance.

🚗 Vehicle & Equipment

Q. What type of car is it?

A. We offer 7-seater minivans such as the Toyota Sienta or Honda Freed. All vehicles are GPS-equipped. A child seat is available as an optional add-on (+¥1,000/day).

Q. Do I need to refuel the car?

A. Yes, please return the car with a full tank of regular gasoline, the same as when you received it.

🌍 International Drivers

Q. Can I drive with an International Driving Permit (IDP)?

A. Yes, if your IDP is issued under the Geneva Convention (USA, UK, France, Germany, Australia, etc.). Please note: Chinese and Korean driver's licenses cannot be used as IDPs in Japan — a Japanese license is required.

Q. Is English support available?

A. Yes. Our reservation form, confirmation emails, and usage guide are all available in English.

🛡️ Insurance & Accidents

Q. Is insurance included?

A. Yes, third-party liability insurance is included. Collision Damage Waiver (CDW) is available as an optional add-on for +¥1,000/day. Without CDW, you may be responsible for a deductible of up to ¥50,000 in case of an accident.

Q. What should I do if I have an accident?

A. 1. Call police (110) and ambulance (119) if needed. 2. Contact Goany emergency line immediately. 3. Take photos of the scene and gather information from the other party.