Privacy Policy | Goany Car Rental

Privacy Policy

Last updated: March 2026

Goany ("the Company") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard personal information in compliance with Japan's Act on the Protection of Personal Information (APPI) and related regulations.

Article 1 — Information We Collect

• Full name and nationality

• Email address and phone number

• Driver's license number and expiry date

• Accommodation name and rental dates

• Payment information (processed and stored by Stripe — we do not retain card details)

Article 2 — Purpose of Use

• Providing and confirming car rental reservations

• Processing payments and issuing receipts

• Sending keybox codes and usage instructions

• Responding to emergencies or accidents

• Legal compliance (including disclosure to police or courts when required by law)

Article 3 — Third-Party Disclosure

We do not share your personal information with third parties except in the following cases:

• With your explicit consent

• When required by law (e.g., court or police request)

• When necessary to protect life, health, or property

Article 4 — Service Providers

We use the following third-party services, each governed by their own privacy policies:

• Stripe, Inc. (payment processing): https://stripe.com/jp/privacy

• Wix.com (website, forms, CMS): https://www.wix.com/about/privacy

• Google LLC (email, spreadsheets): https://policies.google.com/privacy

Article 5 — Retention Period

Personal information is retained for one (1) year after the purpose of collection has been fulfilled, after which it is securely deleted. Information subject to statutory retention requirements may be kept for the legally required period.

Article 6 — Your Rights

You have the right to request disclosure, correction, or deletion of your personal information held by us. Please contact us at the address below. We will respond within 14 business days.

Article 7 — Cookies

Our website uses cookies provided by the Wix platform for service improvement and access analytics. You may disable cookies in your browser settings, although some features may not function properly as a result.

Article 8 — Contact

For questions or requests regarding the handling of personal information, please contact: Goany Car Rental — Privacy Officer Email: info@goany.jp Hours: Weekdays 9:00–18:00 JST

Article 9 — Policy Updates

This Privacy Policy may be updated from time to time in response to changes in laws or service content. Any updates will take effect upon posting to this website.